Return and Refund Policy

Last updated: October 2026

These rules apply to every order in our shop. One-time purchases and memberships work differently, so start with the section that applies to you.

1. One-time purchases: returns and withdrawal

This covers the Setup Kit, Pink Power adhesive, UV Primer, UV Remover, other consumables, trial sets and UV Lash Day seats. There is no subscription attached to any of them.

The UV LED light included in a Setup Kit is yours outright from the moment it is delivered. It is not on loan, there is no ownership period, and there are no exit or buy-out fees on it. The loan terms in section 4 do not apply to it.

14-day right of withdrawal

You may withdraw from your purchase within 14 days without giving a reason. The period starts on the day you (or a person you name, other than the carrier) receive the product. If you order several products that are delivered separately, it starts on the day you receive the last one.

How to withdraw

Use the "Withdraw from contract here" button at https://www.spectralashes.eu/en/withdraw (also linked in your order confirmation) and confirm with "Confirm withdrawal". You will immediately get an acknowledgement by email. You may also use the model form below or simply send us a clear message at hello@spectralashes.eu. It is enough to send your message before the 14 days end.

Sending it back

Return the product within 14 days after telling us you are withdrawing, to: Spectra Beauty BV, Droogovenstraat 7, 9160 Lokeren, Belgium. You pay the direct cost of returning it.

Setup Kit and unsealed products

You may open and inspect the Setup Kit as you would in a shop, and you can still return it after opening. If you handle it more than needed to inspect it (for example, using it on a client), we may deduct the loss in value. If the kit contains a sealed product whose seal you have broken, we deduct that product's single-item price.

Sealed consumables (Pink Power UV adhesive, UV Primer, UV Remover and other sealed consumables)

These products are delivered sealed. As long as the seal is intact, you can withdraw within the 14 days. Once you break the seal after delivery, the right of withdrawal no longer applies to that product, for health-protection and hygiene reasons. This also applies to sealed products in a trial set.

Refund

We refund everything you paid, including standard delivery costs, within 14 days of receiving your withdrawal, using the same payment method. If you chose a more expensive delivery option than our cheapest standard delivery, we do not refund the difference. We may wait to refund until we have the product back or you show that you have sent it, whichever comes first.

Cancelling before shipping

You can cancel your order free of charge as long as it has not shipped yet. Email us at hello@spectralashes.eu and we will refund everything.

UV Lash Day seats

A seat is a deposit against no-shows. It is refunded in full when you attend. If you cannot make it, contact us as early as you can and we will move you to another date where a place is available.

2. Defective, damaged or incorrect items

This applies to every order, one-time or membership. Your legal guarantee of at least 2 years always applies, and the costs are then on us.

• Defective or damaged on arrival: tell us as soon as possible, ideally with photos. We send a replacement at no cost. In most cases you do not need to return the item.
• Wrong item received: tell us as soon as possible. We arrange the correct shipment and provide a return label for the incorrect item.
• Package marked delivered but not received: check with neighbours and alternative delivery points, then contact us as soon as possible. We investigate with the carrier.

3. Membership: Essential

The Essential tier includes no UV LED Device from us. Cancelling is a clean stop of billing: no return obligation, no inspection fee, no buy-out fee, no liability for a device.

The first monthly membership fee is non-refundable. Monthly deliveries already made are not refunded, and the consumables in them are yours.

4. Membership: Professional and the loaned UV LED Device

On the Professional tier the UV LED Device is provided on loan and remains the property of Spectra Beauty BV until ownership transfers. Full terms are in Article 5 of the Certified Artist Agreement.

4.1 Ownership

Full ownership transfers to you automatically, at no cost, after twelve (12) consecutive months of active Professional membership. Paused months do not count towards that period; each paused month pushes the transfer date back by one month. On request we issue a written confirmation of the transfer.

4.2 Easy Exit: return the Device

You may cancel at any time, including during the first month, without giving a reason. If you return the Device:

• Return it within 14 days of the cancellation date
• It must be functional, undamaged and in complete original packaging
• Return shipping is at your expense
• On receipt and inspection, a flat inspection and refurbishment fee of EUR 25 is invoiced together with your final monthly fee

Membership fees already paid, including the first one, are not refunded under Easy Exit.

4.3 Buy-Out: keep the Device

Instead of returning it, you may keep the Device by paying the buy-out fee. This compensates us for the trade value of the Device (EUR 180), the training and certification provided, and the onboarding costs incurred. Ownership transfers to you immediately on receipt of payment. No inspection fee applies to a buy-out.

The fee depends on how many months you completed and paid in full at the moment of cancellation:

Completed paid months	Buy-Out fee
0 to 3	EUR 180
4 to 7	EUR 120
8 to 11	EUR 60
12 or more	EUR 0: ownership has already transferred, no fee

The buy-out fee is invoiced with your final monthly fee and is payable within 14 days of the invoice date. It is a reasonable lump-sum compensation under Article 5.88 of the Belgian Civil Code and is not a penalty clause. At 0 to 3 completed months it corresponds to the trade value of the Device and is therefore inherently proportionate.

4.4 Damage, loss or non-return

The buy-out fee for the relevant period becomes immediately due, in place of the inspection fee, if:

• You do not return the Device within 30 days of cancellation
• You do not pay an invoiced buy-out fee within 30 days
• The Device is returned damaged, incomplete or non-functional beyond reasonable wear
• The Device is reported lost or destroyed during the ownership period

Normal wear and tear from professional use is accepted. You authorise us to charge this amount to the payment method on file.

4.5 Consumables

Pink Power UV Adhesive, UV Primer and UV Remover become your property on delivery. They are non-returnable and non-refundable, except for defective or incorrect items handled under section 2. If you are receiving more product than you need, change tier or use the pause option rather than returning deliveries.

5. How to request a return or refund

• Withdrawal (section 1): use the button at https://www.spectralashes.eu/en/withdraw, the model form below, or any clear message to hello@spectralashes.eu. You do not need our approval before sending the product back.
• Defects, damage or wrong items (section 2): email hello@spectralashes.eu with your order number and photos where relevant. We respond within 24 hours on working days and send return instructions or a prepaid label where needed.

Refunds are paid within 14 days to the original payment method.

Returns go to: Spectra Beauty BV, Droogovenstraat 7, 9160 Lokeren, Belgium.

6. Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

• To Spectra Beauty BV, Frankrijklei 5 bus 4.01, 2000 Antwerpen, Belgium, hello@spectralashes.eu:
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
• Ordered on (*)/received on (*),
• Name of consumer(s),
• Address of consumer(s),
• Signature of consumer(s) (only if this form is notified on paper),
• Date

(*) Delete as appropriate.

7. Contact

Spectra Beauty BV, Frankrijklei 5 bus 4.01, 2000 Antwerpen, Belgium. Company number BE 1033.534.901.
Email: hello@spectralashes.eu
WhatsApp: +32495282284
Response time: within 24 hours on working days