Politique de résiliation

Cancelling your Spectra membership

This policy applies to the Spectra Lashes monthly memberships sold by Spectra Beauty BV (Frankrijklei 5 bus 4.01, 2000 Antwerpen, Belgium, BE 1033.534.901). Full terms are in the Certified Artist Agreement you sign at signup.

Cancel at any time

You may cancel your membership at any time, including during the first month, without giving a reason. There is no minimum term and no notice period.

How to cancel: through the customer portal, by email to hello@spectralashes.eu, or by WhatsApp on +32495282284.

What happens when you cancel

Future billing stops immediately
The month you have already paid for runs to the end of its billing period
Monthly fees already paid, including the first one, are not refunded and are not pro-rated
Deliveries already dispatched are not refundable, and the consumables in them remain yours
Academy access continues for six (6) months after your most recent order or payment
Your Certified Artists Map listing and Spectra Certified badge lapse when the membership ends

Essential membership (EUR 28 / month)

Essential includes no UV LED Device from us, so cancelling is a clean stop of billing. There is no return obligation, no inspection fee and no buy-out fee.

Professional membership (EUR 40 / month)

Professional includes a UV LED Device provided on loan, which stays our property until ownership transfers. Ownership passes to you automatically and free of charge after twelve (12) consecutive months of active membership. Paused months do not count and push the transfer date back accordingly.

If you cancel before ownership has transferred, you choose one of two routes:

Return the Device (Easy Exit). Send it back within 14 days of cancellation, functional, undamaged and in complete original packaging. Return shipping is at your expense. A flat inspection and refurbishment fee of EUR 25 is invoiced with your final monthly fee.

Keep the Device (Buy-Out). Pay the buy-out fee and ownership transfers to you immediately. No inspection fee applies. The fee depends on how many months you completed and paid in full:

Completed paid months	Buy-Out fee
0 - 3	EUR 180
4 - 7	EUR 120
8 - 11	EUR 60
12 or more	EUR 0 - ownership has already transferred

The buy-out fee is invoiced with your final monthly fee and payable within 14 days. If the Device is not returned within 30 days of cancellation, or is returned damaged, incomplete or non-functional beyond reasonable wear, or is reported lost, the buy-out fee for the relevant period becomes due instead of the inspection fee.

Pausing instead of cancelling

Professional members can pause for one to three months through the customer portal. Billing and deliveries stop while paused. Paused months do not count towards the twelve active months needed for Device ownership.

Payment authorisation

By subscribing you authorise Spectra Beauty BV to charge your registered payment method for recurring monthly fees and for any inspection or buy-out fee validly invoiced under the Certified Artist Agreement. Only payment methods supporting recurring collection are eligible: credit card, debit card, ShopPay, Apple Pay, Google Pay, or a SEPA Direct Debit mandate.